Penske does not operate as a black box. When you book with us, you receive a consignment reference within one working day. That reference follows your cargo through collection, clearance, main carriage, inland delivery and document closure — with each stage recorded in your online consignment file.
Quote and book
Send us the lane, commodity, packing, weight and dimensions together with your required delivery date.
- Rate returned within one working day with sailing or flight option
- Transit time and inclusions stated clearly — no hidden line items
- Consignment reference issued on confirmation
- Named coordinator assigned to your file
You can accept by email or through our operations desk. The reference becomes your single point of reference for all correspondence, tracking and invoicing.
Collect and clear
We collect from your supplier or receive into our depot, prepare shipping documents and lodge the customs entry before cargo reaches the export terminal.
- Collection scheduling and supplier coordination
- Commercial invoice, packing list and certificate preparation
- Export declaration lodged ahead of terminal cut-off
- Security screening and compliance checks completed
For import moves, we pre-lodge entries so cargo clears on arrival rather than sitting at the terminal awaiting documentation.
Move and monitor
Every milestone — departure, transhipment, arrival, inland dispatch — is logged against your reference in the journey log.
- Real-time updates visible in your consignment file online
- Exceptions flagged proactively by your coordinator
- Control tower desks in Hong Kong, Rotterdam and Savannah
- Transhipment and delay management with alternative routing where possible
Track your consignment at any time using your reference number.
Deliver and close
Inland delivery to the consignee dock, proof of receipt obtained and the complete document set filed against the consignment.
- Last-mile delivery with appointment scheduling
- Proof of delivery captured and stored on file
- Final invoice issued against the original quotation
- Documents retained for audit and retrieval on request
Your consignment file remains accessible for as long as you need it — bills of lading, AWBs, customs entries and delivery receipts in one place.
Everything on one page, ready to print.
Open your reference online to view the consignment summary, parties, cargo and carriage details, document references and the full journey log — the same information our operations desk holds.
Consignment summary
Status, route, progress bar, key dates and equipment — updated as milestones complete.
Parties and addresses
Shipper, consignee, collection and delivery addresses with contact details on file.
Cargo and carriage
Commodity, packages, weight, measurement, vessel or flight and place of delivery.
Journey log
Timestamped events from booking through to delivery, newest entry last.